We Are Ready To Welcome You

As travel changes to reflect a “new normal,” Marriott International and The Phoenician have implemented more than 200 enhanced/additional, and ever-evolving, cleaning protocols along each step of our guests’ journey and throughout every physical space in the resort, supported by CDC, federal, state and local government guidelines.

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Face Mask Requirement

As part of continuing efforts to help mitigate the spread of COVID-19, local city ordinances require that all individuals 6 years of age and older wear a face mask while in public and within 6 feet of another person with whom they are not traveling. These ordinances apply to all Phoenician public areas.

  • Exceptions to this requirement include:
  • Those who should not wear face masks due to a medical or mental health condition or developmental disability. Face shields are available.
  • Those whose religious beliefs prevent them from wearing a face covering; or, during a religious ceremony/service
  • Restaurant and bar patrons, while they are dining and/or having drinks; (Guests must wear their masks when not at their tables)
  • Individuals exercising outdoors, or walking/exercising with other people with whom they are traveling – as long as a social distance of 6 feet is maintained from all others
  • Those who are swimming (guests must wear their masks while walking around the pool area

We appreciate your understanding and support as we work to ensure the health and well-being of all our guests.

Premiere Best Practices Overview

Deeper, More Frequent Cleaning

  • Use of electrostatic sprayers and highest classification of disinfectant products recommended by the CDC and WHO
  • Disinfection/sanitization of all guest touchpoints (front desk, elevators, handrails, doorknobs, furniture, public restrooms, pool chairs, golf carts, etc.), repeatedly throughout the day/evening
  • Disinfection/sanitization of all guest rooms prior to occupancy
  • Disinfection/sanitization of all housekeeping, engineering, or other service tools utilized to clean guest rooms and public areas, following each shift (at minimum)
  • Use of UV disinfection devices for small items, such as keys, TV remotes and radios
  • Placement of hand-sanitizer stations at all high-traffic public spaces and back-of-house areas
  • Placement of disinfecting wipes in all guest rooms

Less Contact/Transmission Barriers

  • Temperature checks for all employees prior to work; no entry for those that record a temperature of 100.4° F (38° C) or above
  • Use of PPE (face coverings) for all associates; gloves required for select front- and back-of-house staff
  • Installation of Plexiglas shields in select locations
  • Required hand-washing by all associates every 20 minutes for 20 seconds (hand sanitizer provided as an alternative)
  • Use of floor signage/markings throughout the resort to encourage social distancing of 6 ft. between associates and guests – and those not traveling together
  • Modified floor plans and seating
  • Modified housekeeping service provided daily; to be completed only when guest is not in room
  • Relocation of credit card payment devices; reduced handling of guest’s personal property
  • Increased use of Marriott Bonvoy™ app for check-in, eFolio delivery, guest requests

Redesign of Food & Beverage Offerings

  • All restaurants currently open
  • Use of one-way directional entrance/exit locations to encourage social distancing
  • Reduced seating/capacity
  • Implementation of QR-Coded menus; alternative payment options
  • Elimination of all pre-set items
  • Use of high-grade, single-use napkins; rolled silverware; (wrapped, to-go utensils available upon request)
  • Increased grab-n-go options
  • Removal of coffee supplies from guest rooms; items delivered upon request

Redesign of Meetings & Events

  • Modified floor plans to encourage social distancing, with customized meeting options
  • Satellite check-in with optional Plexiglas shields for group staff
  • Minimization of room occupancy by livestreaming to complementary ancillary spaces
  • Refreshed linen overlays provided between meals
  • Pre-packaged, grab-n-go, plated meal options; or, modified buffet experiences with servers, Plexiglas shields, hand-sanitation stations and queue management
  • Wrapped, to-go utensils available upon request